Reference

What We Keep and Why

Your account with us needs a name, a phone number and a wallet reference, nothing more than it takes to open the lobby and settle a bKash, Nagad or Rocket transfer.

Plain-language policyMinimal wallet dataCookie choicesClosure on request
tk666bd What We Keep and Why
HOW DATA IS HELD

Cookies and Sessions at tk666bd

Access to your file stays with the people doing the work: the agent reading your ticket, the person matching a wallet transfer. Nobody browses account data out of interest. When you ask for a change, the request is logged with a timestamp and stays attached to your account, so the next agent can see what was asked and what we answered.

Cookie control

Cookies here keep your session signed in and remember your language. Clear them from your browser settings whenever you like; the lobby reloads and asks for your password again.

Login security

Every sign-in needs the one-time code sent to your registered number. If you change phones, update the number in the wallet before you log in again or you will be locked out.

Kept records

Deposit and withdrawal lines from bKash, Nagad and Rocket stay on file for the period local law sets. Chat threads close once the ticket is resolved and are kept only as long as a dispute could arise.

Access and corrections

Ask for a copy of your file, a correction to a misspelt name, or closure of the account. One request is enough, we log it, confirm with you, and reply on the channel you used.

REACHING OUR DESK

Ask Us About Your Data

Two paths reach us: the chat inside your account wallet, and the email address printed on your account page. Both are staffed by our Bangladesh team, and both open a ticket you can follow until it closes. Keep your registered phone number and the wallet reference to hand. A bKash, Nagad or Rocket transaction ID lets us pull the right line on the first reply instead of the second, which matters when a transfer is sitting pending.

Wallet chat Sign in, open the account wallet and tap the chat icon. Paste the bKash, Nagad or Rocket reference and we can trace the line while you are still in the session.
Email our desk Write from the address linked to your account and put the issue in the subject line. Attach a screenshot of the wallet message if a transfer looks stuck, it saves a round trip.
Data requests For a copy, a correction or closure, use the same two channels and say clearly which one you want. We confirm your identity first, then work the request through.

Privacy Questions, Answered Short

The answers below cover the points people raise most: what we hold, what we never ask for, and how a request moves through the desk. If your case is not among them, the wallet chat reaches a person, so you do not have to hunt for a form.

A name, a phone number and a password hash, plus the wallet lines from your bKash, Nagad or Rocket transfers. Device and browser type are logged so we can flag a login that looks unfamiliar.

No. We never ask for a bKash, Nagad or Rocket PIN, and no one from our team asks for a one-time code. Anyone who does is not us, close the message and report it to support.

Send the request from the phone number registered on your account, either in the wallet chat or by email. We confirm it is you, then compile the file and send it back through the same channel.

Yes. Ask support to close the account and we stop using your details for anything new. A completed bKash or Nagad transaction line stays on file for the period your local law sets, then it goes.

Only to the providers that keep the lobby running: payment processors for bKash, Nagad and Rocket, and the studios whose tables and slots you open. They receive what the transaction needs, not your whole file.

Any change lands on this page before it takes effect, and a message goes to the phone number on your account. Where a change touches how wallet data is used, we ask you to confirm first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.